15% off sitewide with code: VIP15 | ZipPay now available...

SHIPPING POLICY

SHIPPING

All orders are shipped in discreet neutral packaging with no branding of our website or the contents inside. Your secret is safe with us...

Thank you for choosing to shop with Privé Play, we want our items to get to your hands in the best way possible.

See below for our shipping information - 

 

AUSTRALIA

Australia Provider: Australia Post

All Australia orders are a flat rate of $9.95 registered mail!

All Australian orders over $150 receive free postage.

Orders are dispatched from Privé Play within 24-48hrs of when the order was made and payment confirmed.

Orders are not processed on weekends or Australian public holidays

 

Yes we deliver INTERNATIONALLY

International Provider: Australia Post

International orders over $150 receive free shipping

International orders under $150 will vary depending on the location.

orders are not processed on weekends or Australian public holidays

Customs processing times are unfortunately out of our control & any fees required to pay will be responsibility of the consumer.

Privé Play is not responsible for lost, stolen or damaged packages delayed in transit

When placing an order you are accepting all our shipping terms, domestically and internationally.

The shipping costs are non refundable

All international packages may be subject to customs duties & taxes

All taxes & customs charges are not included in our shipping costs and are at full responsibility of the customer

You can always check your local customs website for more information

 

RETURNS

When deciding which products you would like to purchase we suggest that you choose your items carefully. As you can appreciate for health & hygiene reasons we cannot return your item due to any "used" or "change of mind"products.

However, if your item is faulty we would like to offer you a Privé Play promise:

A warranty period of 100 days (Depending on your product it may actually come with a product warranty)

If your product is faulty we will replace it with the exact product or to something similar style & value.

Any extra shipping costs regarding returns are at the customers expense.

Privé Play is not responsible for any lost or stolen packages 

Please fill in the below form for any assistance with returns.